Refund policy

[Returns and Refund Policy]

 

Except where an item is defective, we do not accept returns, exchanges or refunds for reasons of personal preference. Thank you for your understanding.

 

■ Defective or incorrect items

If your item arrives damaged or defective, or if you receive an item different from the one you ordered, please contact us within 7 days of delivery. Once we have confirmed the issue, we will arrange a replacement or issue a refund.

Contact: brook.global.info@gmail.com

 

■ Items we cannot accept for return

・Returns for personal reasons (wrong size, item not as expected, etc.)

・Items reported more than 8 days after delivery

・Items that have been worn or used, or damaged or soiled after delivery

・Items missing tags or accessories

 

■ How refunds are issued

Refunds are issued to the original payment method. Please allow some time for the refund to appear.